Join the discussion: How to Get People to Use Contact Tracing Apps?

  • knowledge society
start date
end date
organised by
Amsterdam Smart City
The Netherlands

Amsterdam Smart City is organising a discussion on ways to inform, convince and enthuse people to use contact-tracing app in reaction to COVID-19. Get involved during this 'Data Dilemma' event on the 3rd of September.

Amsterdam Smart City - Data Dilemmas event

The wait is almost over. On the 1st of September, the Netherlands will launch its own contact tracing app to combat COVID-19. The ‘Coronamelder’ (Corona Reporter) is currently being tested in a beta version in the Twente region. In a few weeks time, all Dutch people will be able to use the Coronamelder. The app is said to play an important role in informing people when they have been directly exposed to someone with COVID-19.


But, are people really waiting for this app? Usage is voluntary, however, it is often said that 60% of the population should use the app to ensure effectiveness. Will 60% of the Dutch install an app? What can the government and other stakeholders do to ensure high rates of adoption? Will they teach people how to use the technology or do a marketing campaign? And what lessons can we learn from other countries already using contact-tracing apps? How have their contact-tracing apps been effective? Can their positive results convince people to use the app?


In smart city projects, technology is almost never the issue. Success or failure is highly depended on whether people will actually need, use and understand technology.

Join the discussion during the upcoming Data Dilemmas event on September 3! Register here.


Date: 3rd of September 2020

Online event


Language: English


15.50             : Digital walk-in 

16.00 – 16.05: Introduction by Leonie van den Beuken, program director Amsterdam Smart City

16.05 – 16.45: Presentations + Q&A 



- Ivo Jansch, developer of the CoronaMelder app at the Dutch Ministry of Health

- Eivind Arvesen, previous member expert panel evaluating the Norwegian contact tracing app


More speakers will be announced soon!


About the Data Dilemmas series

The contact tracing app is an example that shows possibilities of data and new technologies for urban challenges are endless.We use data to make cities safer, cleaner and, for example, more accessible. But what happens to all the data that is collected? Which choices did people make and why? Do we really need the data in all cases? Which dilemmas can be encountered? Which other considerations play a role? These questions are important for everyone; for governments, residents and companies. Amsterdam Smart City would like to explore with you which decisions are needed for responsible use of data. Data Dilemmas is a collaboration between Amsterdam Smart City and the City of Amsterdam’s Datalab.